Your Privacy at Ree Hotel

1. Information We Collect

We collect information you provide directly to us, and a limited amount of technical information automatically when you visit our website.

• Booking information: name, email address, phone number, country, check-in/check-out dates, room preferences, special requests, and payment details (handled by our payment processor — see Section 3).
• Communications: messages you send us by email, LINE, WhatsApp, Instagram, Facebook, or through our website.
• Stay information: details related to your stay, including identification required by Thai law for hotel guests.
• Technical information: IP address, browser type, device type, pages viewed, and approximate location — collected through standard web logs and analytics.

2. How We Use Your Information

• To process reservations and payments and to deliver your stay and wellness packages.
• To respond to enquiries and provide customer support.
• To comply with legal obligations, including Thai hotel guest registration requirements.
• To improve our website and services — for example, by understanding which pages and packages are most useful.
• To send service-related messages (booking confirmations, reminders). We will only send marketing communications if you have asked to receive them, and you can unsubscribe at any time.

3. Third-Party Services

We use trusted third-party providers to operate parts of our service. Each has its own privacy policy, and we encourage you to review them.

• Cloudbeds — room availability, reservations, and direct bookings.
• Stripe — payment processing for wellness and retreat packages. Card details are entered directly with Stripe; we do not store full card numbers on our servers.
• Messaging platforms — LINE, WhatsApp, Instagram, and Facebook, when you choose to contact us through them.

4. Cookies

Our website uses a small number of cookies that are necessary for the site to work and, where applicable, to measure how the site is used so we can improve it. You can disable cookies in your browser settings — some features may stop working if you do.

5. Data Retention

We keep your personal information only for as long as we need it for the purposes described above, or as required by law (for example, guest records and financial records under Thai regulations). When data is no longer needed, we securely delete or anonymise it.

6. Your Rights

Under Thailand's Personal Data Protection Act (PDPA) and similar laws, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is incomplete or inaccurate.
• Ask us to delete your personal information, where there is no legal reason to keep it.
• Object to or restrict certain uses of your information.
• Withdraw consent at any time, where we rely on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us using the details below.

7. Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, and unauthorised access. No method of transmission over the internet is completely secure, but we work to use trusted providers and current best-practice safeguards.

8. Children

Our website is not aimed at children, and we do not knowingly collect personal information from anyone under 16 without parental or guardian consent. If you believe a child has provided us with information, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page shows when it was last revised. Significant changes will be highlighted on our website or communicated to you directly where appropriate.

10. Contact Us

Questions about this policy or how we handle your personal information? Please contact us:

• Email: hello@reehotel.com
• Address: Ree Hotel, Thonburi, Bangkok, Thailand